Support
Questions, bugs and ideas: we read every message.
How do I play?
Tap a tray: its front stack of plates rolls onto the belt. Each guest takes its own food as it passes; the bubbles show who wants what, and how many. Send only what someone is waiting for. When every guest is full, you win; if the belt fills up, the diner jams. Settings → How to play in the app shows every rule.
What is Extra Room?
A helper that gives the belt three more places for the rest of the level. Use it when the belt is almost full. You get a few for free, and more from rewards, the shop or a short video.
Where is my progress saved?
On your iPhone, inside the app. It is included in your device backups (iCloud Backup or your computer). Deleting the app erases it, and we cannot restore it because we never receive it.
How do I restore my purchases?
Open Settings → Restore purchases in the app while signed in with the same Apple Account you bought with. No Ads comes back; used-up items such as coins and bundles do not.
What does No Ads do?
It removes the full-screen ads after wins and the banner on the Chefs screen, and it lets you play without an internet connection. The optional reward videos remain: you can still tap to watch one when you want its reward, such as Extra Room, a life or double coins. They never start by themselves.
Can I play offline?
Only with No Ads. Hungry Paws needs an internet connection to start a level. If the connection drops while you play, you can finish that level. With No Ads you can play offline anytime; only the reward videos need an internet connection.
How do lives work?
You have up to 5 lives, and one comes back every 30 minutes. A level costs a life only when it is lost (or when you give up or restart); winning costs nothing. When you run out, you can refill your lives with coins, watch a short video for one, or wait.
How do I change my ad privacy choices?
In the EEA, the UK and Switzerland, use Settings → Privacy options in the app. On any iPhone you can turn tracking off under iOS Settings → Privacy & Security → Tracking.
How do I get a refund?
Apple sells and charges all purchases, so refunds go through Apple at reportaproblem.apple.com. Write to us if you need help.
How do I delete my data?
Your game data lives only on your device: delete the app to erase it. Ad data is controlled by Google in My Ad Center. See the Privacy Policy.
Still need help?
Write to info@hungrypawsgame.com. For a bug, please include your iPhone model, the iOS version, the level number and a screenshot if you can. We usually answer within two working days.